At NVGTN Store, we craft every piece with Conscious Quality and precision, ensuring you feel empowered and confident in your activewear. Our shipping and returns policies are designed with the same commitment to transparency and seamlessness, giving you peace of mind with every purchase.
Shipping Information
We ship globally (excluding some remote regions and parts of Asia). All orders are processed within 1-2 business days before shipping.
Shipping Methods & Timeframes
- Standard Shipping (via DHL or FedEx):
- Cost: $12.95
- Delivery: 10-15 business days after shipment
- Free Shipping (via EMS):
- Available on orders over $50
- Delivery: 15-25 business days after shipment
Note: Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen circumstances. You will receive tracking information once your order ships.
Returns & Exchanges Policy
We stand behind our products and want you to be completely satisfied. If for any reason you are not, here’s our straightforward process.
Policy Overview
- Return Window: 15 days from the date you receive your order.
- Condition: Items must be unworn, unwashed, and in original condition with all tags attached.
- Proof of Purchase: Original order number or receipt is required.
- Non-Returnable Items: For hygiene reasons, Accessories (such as hats, socks, or hair accessories) marked as “final sale” are not eligible for return or exchange unless defective. All other items from our MEN’S, Joggers, Leggings, Lounge, Shorts, and Tops collections are eligible under the standard policy.
Step-by-Step Return or Exchange Process
Within 15 days of delivery, contact our customer-centric team at [email protected] with your return or exchange request. Please use the template below to ensure we have all necessary information.
We will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not send items back without an RMA.
Securely pack the item(s) in their original packaging, if possible. Include a copy of your order confirmation or the RMA slip. Ship the package to the address provided in your instructions. We recommend using a trackable shipping service.
Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.
Once we receive and inspect your return (typically within 5-7 business days after arrival), we will notify you via email.
- For Refunds: Your refund will be processed to your original method of payment.
- For Exchanges: We will ship the requested replacement item to you promptly.
Refund Timeline & Method
Refunds are processed with the same security and care as our payment systems. After we approve your return:
- Timeline: Please allow 7-10 business days for the refund to be reflected in your account after we process it. The exact timing depends on your bank or payment provider (Visa, MasterCard, JCB, PayPal).
- Method: Refunds are issued only to the original payment method used for the purchase. We do not offer refunds to alternative accounts or methods.
Important: Original shipping fees (Standard or Free Shipping via EMS) are non-refundable.
Request Template
To expedite your request, please email us at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear NVGTN Store Team,
I would like to request a [Return / Exchange] for my recent order.
Order Number: [Please provide]
Customer Name: [Your Full Name]
Email Address: [Your Email]
Item(s) for Return/Exchange: [Product Name, Size, Color]
Reason: [e.g., Incorrect Size, Defect, Change of Mind]
For exchanges, my preferred replacement item is:
– Product: [Name from MEN’S, Leggings, Lounge, etc.]
– Size:
– Color:
I confirm the item(s) are unworn, unwashed, and have all original tags attached.
Please provide the RMA and return instructions.
Thank you,
[Your Name]
Need Help?
Our dedicated team is here to ensure your experience is seamless. For any questions regarding shipping, returns, or exchanges, contact us:
- Email: [email protected]
- Postal Address for Returns:
NVGTN Store Returns
970 Cambridge Court
Fayetteville, US 72701
Please wait for our authorized return address before shipping any items.